SpinBot Support Checklist Email info Shared customer service account monitored by SpinBot Website login - User Name Website login - Password OR contact info for site operator who can inject code for chatbot Facebook login - User Name Alternative: add us as page admins instead if preferred Facebook login - Password Meta Business login - Username If different Meta Business login - Password If different Personality Aggressively Upsell 1 2 3 4 5 6 7 8 9 10 Casual 1 2 3 4 5 6 7 8 9 10 Funny 1 2 3 4 5 6 7 8 9 10 Professional 1 2 3 4 5 6 7 8 9 10 What pages of the website should it be visible? Do you want it to automatically pop-up when site is visited? Yes (recommended) No (image of logo will appear in the corner and visitor will have to click on it) Preferred greeting or intro lines that always appear? SpinBot's greeting and intro will be slightly different each time, unless otherwise specified How is store or break credit managed? How long do breaks take to ship? Preferred carriers (USPS, UPS, FedEx) What to do if a card is damaged/missing Google Sheets/Docs Add contact@spinmovestudio.com as a viewer or editor to any applicable documents (inventory, pricing, etc) http:// Misc - any additional notes or info you want us to know re: SpinBot Analytics Dashboard Select 8 KPI's 🧠 % of inquiries handled without human intervention (target: 90–95%) ⏱️ Estimated hours saved per week on CS (goal: 12–15 hrs/week) ✅ First-response resolution rate 💬 Total conversations handled / responded to (daily/weekly/monthly) 💸 Estimated labor cost savings from CS automation 🔁 # of trade-in offers initiated by SpinBot 💰 Estimated total trade-in value captured 💸 Avg. profit margin retained per trade-in (% based on suggested markup) 📈 Increase in store credit circulation (% of trade-ins converted to new sales) 🎯 # of product recommendations / break suggestions sent 🛒 # of upsell conversions traced back to SpinBot 👥 Returning customer rate (SpinBot-initiated) 🧾 # of customer preferences learned (teams/players) 📣 # of personalized outreach messages sent via SpinBot 📈 Follower growth by platform (Instagram, YouTube, TikTok) 👀 Average weekly reach/impressions 🎥 Video views per platform (short-form + long-form) ❤️ Engagement rate (likes/comments/saves) 💬 Comments and DMs responded to 🎁 # of successful community activations (raffles, Q&A, giveaways) 🧩 # of posts published per week 🖼️ Creative variation (% video vs. image vs. carousel) 📥 Click-through rate from social content to site/store 🛍️ Break sales from social callouts (if tracked via links/codes) 🕒 Total hours saved/month across CS, trade-ins, and engagement 💵 Estimated equivalent in salary cost savings (based on $/hr) 💸 Increase in average break revenue (before vs. after SpinBot + content) 🧾 Total $ in trade-ins → store credit → re-spent on breaks 🚀 Sales growth attributable to increased engagement + 24/7 support 📉 Reduction in lost sales due to unresponded messages/orders 🔁 Repeat purchase rate / loyalty lift after chatbot integration 🧠 Customer satisfaction feedback (if we run post-chat surveys) 🧠 % of inquiries handled without human intervention (target: 90–95%) ⏱️ Estimated hours saved per week on CS (goal: 12–15 hrs/week) ✅ First-response resolution rate 💬 Total conversations handled / responded to (daily/weekly/monthly) 💸 Estimated labor cost savings from CS automation 🔁 # of trade-in offers initiated by SpinBot 💰 Estimated total trade-in value captured 💸 Avg. profit margin retained per trade-in (% based on suggested markup) 📈 Increase in store credit circulation (% of trade-ins converted to new sales) 🎯 # of product recommendations / break suggestions sent 🛒 # of upsell conversions traced back to SpinBot 👥 Returning customer rate (SpinBot-initiated) 🧾 # of customer preferences learned (teams/players) 📣 # of personalized outreach messages sent via SpinBot 📈 Follower growth by platform (Instagram, YouTube, TikTok) 👀 Average weekly reach/impressions 🎥 Video views per platform (short-form + long-form) ❤️ Engagement rate (likes/comments/saves) 💬 Comments and DMs responded to 🎁 # of successful community activations (raffles, Q&A, giveaways) 🧩 # of posts published per week 🖼️ Creative variation (% video vs. image vs. carousel) 📥 Click-through rate from social content to site/store 🛍️ Break sales from social callouts (if tracked via links/codes) 🕒 Total hours saved/month across CS, trade-ins, and engagement 💵 Estimated equivalent in salary cost savings (based on $/hr) 💸 Increase in average break revenue (before vs. after SpinBot + content) 🧾 Total $ in trade-ins → store credit → re-spent on breaks 🚀 Sales growth attributable to increased engagement + 24/7 support 📉 Reduction in lost sales due to unresponded messages/orders 🔁 Repeat purchase rate / loyalty lift after chatbot integration 🧠 Customer satisfaction feedback (if we run post-chat surveys) 🧠 % of inquiries handled without human intervention (target: 90–95%) ⏱️ Estimated hours saved per week on CS (goal: 12–15 hrs/week) ✅ First-response resolution rate 💬 Total conversations handled / responded to (daily/weekly/monthly) 💸 Estimated labor cost savings from CS automation 🔁 # of trade-in offers initiated by SpinBot 💰 Estimated total trade-in value captured 💸 Avg. profit margin retained per trade-in (% based on suggested markup) 📈 Increase in store credit circulation (% of trade-ins converted to new sales) 🎯 # of product recommendations / break suggestions sent 🛒 # of upsell conversions traced back to SpinBot 👥 Returning customer rate (SpinBot-initiated) 🧾 # of customer preferences learned (teams/players) 📣 # of personalized outreach messages sent via SpinBot 📈 Follower growth by platform (Instagram, YouTube, TikTok) 👀 Average weekly reach/impressions 🎥 Video views per platform (short-form + long-form) ❤️ Engagement rate (likes/comments/saves) 💬 Comments and DMs responded to 🎁 # of successful community activations (raffles, Q&A, giveaways) 🧩 # of posts published per week 🖼️ Creative variation (% video vs. image vs. carousel) 📥 Click-through rate from social content to site/store 🛍️ Break sales from social callouts (if tracked via links/codes) 🕒 Total hours saved/month across CS, trade-ins, and engagement 💵 Estimated equivalent in salary cost savings (based on $/hr) 💸 Increase in average break revenue (before vs. after SpinBot + content) 🧾 Total $ in trade-ins → store credit → re-spent on breaks 🚀 Sales growth attributable to increased engagement + 24/7 support 📉 Reduction in lost sales due to unresponded messages/orders 🔁 Repeat purchase rate / loyalty lift after chatbot integration 🧠 Customer satisfaction feedback (if we run post-chat surveys) 🧠 % of inquiries handled without human intervention (target: 90–95%) ⏱️ Estimated hours saved per week on CS (goal: 12–15 hrs/week) ✅ First-response resolution rate 💬 Total conversations handled / responded to (daily/weekly/monthly) 💸 Estimated labor cost savings from CS automation 🔁 # of trade-in offers initiated by SpinBot 💰 Estimated total trade-in value captured 💸 Avg. profit margin retained per trade-in (% based on suggested markup) 📈 Increase in store credit circulation (% of trade-ins converted to new sales) 🎯 # of product recommendations / break suggestions sent 🛒 # of upsell conversions traced back to SpinBot 👥 Returning customer rate (SpinBot-initiated) 🧾 # of customer preferences learned (teams/players) 📣 # of personalized outreach messages sent via SpinBot 📈 Follower growth by platform (Instagram, YouTube, TikTok) 👀 Average weekly reach/impressions 🎥 Video views per platform (short-form + long-form) ❤️ Engagement rate (likes/comments/saves) 💬 Comments and DMs responded to 🎁 # of successful community activations (raffles, Q&A, giveaways) 🧩 # of posts published per week 🖼️ Creative variation (% video vs. image vs. carousel) 📥 Click-through rate from social content to site/store 🛍️ Break sales from social callouts (if tracked via links/codes) 🕒 Total hours saved/month across CS, trade-ins, and engagement 💵 Estimated equivalent in salary cost savings (based on $/hr) 💸 Increase in average break revenue (before vs. after SpinBot + content) 🧾 Total $ in trade-ins → store credit → re-spent on breaks 🚀 Sales growth attributable to increased engagement + 24/7 support 📉 Reduction in lost sales due to unresponded messages/orders 🔁 Repeat purchase rate / loyalty lift after chatbot integration 🧠 Customer satisfaction feedback (if we run post-chat surveys) 🧠 % of inquiries handled without human intervention (target: 90–95%) ⏱️ Estimated hours saved per week on CS (goal: 12–15 hrs/week) ✅ First-response resolution rate 💬 Total conversations handled / responded to (daily/weekly/monthly) 💸 Estimated labor cost savings from CS automation 🔁 # of trade-in offers initiated by SpinBot 💰 Estimated total trade-in value captured 💸 Avg. profit margin retained per trade-in (% based on suggested markup) 📈 Increase in store credit circulation (% of trade-ins converted to new sales) 🎯 # of product recommendations / break suggestions sent 🛒 # of upsell conversions traced back to SpinBot 👥 Returning customer rate (SpinBot-initiated) 🧾 # of customer preferences learned (teams/players) 📣 # of personalized outreach messages sent via SpinBot 📈 Follower growth by platform (Instagram, YouTube, TikTok) 👀 Average weekly reach/impressions 🎥 Video views per platform (short-form + long-form) ❤️ Engagement rate (likes/comments/saves) 💬 Comments and DMs responded to 🎁 # of successful community activations (raffles, Q&A, giveaways) 🧩 # of posts published per week 🖼️ Creative variation (% video vs. image vs. carousel) 📥 Click-through rate from social content to site/store 🛍️ Break sales from social callouts (if tracked via links/codes) 🕒 Total hours saved/month across CS, trade-ins, and engagement 💵 Estimated equivalent in salary cost savings (based on $/hr) 💸 Increase in average break revenue (before vs. after SpinBot + content) 🧾 Total $ in trade-ins → store credit → re-spent on breaks 🚀 Sales growth attributable to increased engagement + 24/7 support 📉 Reduction in lost sales due to unresponded messages/orders 🔁 Repeat purchase rate / loyalty lift after chatbot integration 🧠 Customer satisfaction feedback (if we run post-chat surveys) 🧠 % of inquiries handled without human intervention (target: 90–95%) ⏱️ Estimated hours saved per week on CS (goal: 12–15 hrs/week) ✅ First-response resolution rate 💬 Total conversations handled / responded to (daily/weekly/monthly) 💸 Estimated labor cost savings from CS automation 🔁 # of trade-in offers initiated by SpinBot 💰 Estimated total trade-in value captured 💸 Avg. profit margin retained per trade-in (% based on suggested markup) 📈 Increase in store credit circulation (% of trade-ins converted to new sales) 🎯 # of product recommendations / break suggestions sent 🛒 # of upsell conversions traced back to SpinBot 👥 Returning customer rate (SpinBot-initiated) 🧾 # of customer preferences learned (teams/players) 📣 # of personalized outreach messages sent via SpinBot 📈 Follower growth by platform (Instagram, YouTube, TikTok) 👀 Average weekly reach/impressions 🎥 Video views per platform (short-form + long-form) ❤️ Engagement rate (likes/comments/saves) 💬 Comments and DMs responded to 🎁 # of successful community activations (raffles, Q&A, giveaways) 🧩 # of posts published per week 🖼️ Creative variation (% video vs. image vs. carousel) 📥 Click-through rate from social content to site/store 🛍️ Break sales from social callouts (if tracked via links/codes) 🕒 Total hours saved/month across CS, trade-ins, and engagement 💵 Estimated equivalent in salary cost savings (based on $/hr) 💸 Increase in average break revenue (before vs. after SpinBot + content) 🧾 Total $ in trade-ins → store credit → re-spent on breaks 🚀 Sales growth attributable to increased engagement + 24/7 support 📉 Reduction in lost sales due to unresponded messages/orders 🔁 Repeat purchase rate / loyalty lift after chatbot integration 🧠 Customer satisfaction feedback (if we run post-chat surveys) 🧠 % of inquiries handled without human intervention (target: 90–95%) ⏱️ Estimated hours saved per week on CS (goal: 12–15 hrs/week) ✅ First-response resolution rate 💬 Total conversations handled / responded to (daily/weekly/monthly) 💸 Estimated labor cost savings from CS automation 🔁 # of trade-in offers initiated by SpinBot 💰 Estimated total trade-in value captured 💸 Avg. profit margin retained per trade-in (% based on suggested markup) 📈 Increase in store credit circulation (% of trade-ins converted to new sales) 🎯 # of product recommendations / break suggestions sent 🛒 # of upsell conversions traced back to SpinBot 👥 Returning customer rate (SpinBot-initiated) 🧾 # of customer preferences learned (teams/players) 📣 # of personalized outreach messages sent via SpinBot 📈 Follower growth by platform (Instagram, YouTube, TikTok) 👀 Average weekly reach/impressions 🎥 Video views per platform (short-form + long-form) ❤️ Engagement rate (likes/comments/saves) 💬 Comments and DMs responded to 🎁 # of successful community activations (raffles, Q&A, giveaways) 🧩 # of posts published per week 🖼️ Creative variation (% video vs. image vs. carousel) 📥 Click-through rate from social content to site/store 🛍️ Break sales from social callouts (if tracked via links/codes) 🕒 Total hours saved/month across CS, trade-ins, and engagement 💵 Estimated equivalent in salary cost savings (based on $/hr) 💸 Increase in average break revenue (before vs. after SpinBot + content) 🧾 Total $ in trade-ins → store credit → re-spent on breaks 🚀 Sales growth attributable to increased engagement + 24/7 support 📉 Reduction in lost sales due to unresponded messages/orders 🔁 Repeat purchase rate / loyalty lift after chatbot integration 🧠 Customer satisfaction feedback (if we run post-chat surveys) Thank you!